Switch or repair your device for any reason or repair its screen

Broken? Or simply wanting a change? iProtec⁺ provides you the flexibility to switch your device to any color for any reason anytime. No questions asked! If the screen is broken, you may also choose to replace your cracked screen.

Start a request

*Device repair is provided by Bolttech as a separate services to iProtec⁺, please see Term and Conditions for more details.

Here's how it works:

Simply submit your request to switch, replace or repair your device through our website. Just take your pick and we'll deliver it to your doorstep, and exchange your device in any condition, giving you convenience and more choices.

Make the switch in just a few easy steps

We'll keep you connected in the fastest, easiest, and most convenient way possible.

Two arrows around a device that shows how the switch process allows users to always have a device.

Select a service

Select the service you would like to request - Device Switch, Device Repair, or Battery Replacement

A finger selecting an option on a keyboard.

Choose your preferred device

You have the flexibility to choose your preferred device, ranging from Identical device to Like-for-Like (same model, different color). Terms apply. 

Punctuation marks above a device to describe a state of a device.

State of current device

Provide some basic details on the current condition of your device.

A pin point on a location that explains that we deliver the device where customers ask us to.

Delivery details

Provide a residential or office address for the device to be sent to you.

An invoice with a dollar that shows how much customers need to pay.

Payment details

Enter your credit card details or select bank transfer. Device Switch and repair are subject to service fees, while Battery Replacement is a complimentary service provided as part of the iProtec⁺ service plan. Terms apply.

At bolttech, we offer two simple choices for you to make a switch:

Phone repairing with a screw driver.

Device Repair

Be worry-free. Broken? Cracked? Device slowing down? Black spots? Battery issue? No problem. We will repair it for you with no questioned asked.

Phone repairing with a screw driver.

Battery Replacement

Request for a battery replacement when your battery's health level drops below 80%

Frequently asked questions

iProtec⁺ is a program that offer 2 unique benefits such as;
  • No-questions asked (NQA) device switch.
  • Screen replacement, accidental and liquid breakage, extended warranty and battery replacement plan embedded with AppleCare Services.
This service is open to all customers purchasing a new iPhone device. To enroll on the Program, you need to:
  • Purchase a new iPhone from Apple Authorized Retail Partners.
  • You may enroll to the service plan within 30 days from the date of the new device purchase.
    The benefits of the Program include:
    • Device Switch
      You can switch your mobile device for a Like-for-Identical or Like-for-Like for any reason anytime. Simply request for a Switch and we'll deliver your preferred selection to you in exchange for the existing enrolled device.
    • Screen Replacement
      Your enrolled device will be entitled to screen replacement if you choose to repair it.
    • Full Device Repair
      You are entitled to request for full device repair from any Apple Authorized Repair Center as part of the AppleCare Services. If the device is irreparable, the device will be Switched with a like-for-identical Whole Unit Replacement.
    • Extended Warranty
      You are entitled to request for a full device repair from any Apple Authorized Repair Center as part of the AppleCare Services for any mechanical or electrical malfunction. If the device is irreparable, the device will be Switched with a like-for-identical Whole Unit Replacement.
    • Battery Replacement
      You are entitled to request for a full battery replacement at any Apple Authorized Repair Center as part of the AppleCare Services should the battery capacity fall below 80%.
    Like-for-Identical
    Switches your existing device with an identical model, i.e. same brand, model and color.
    Like-for-Like
    Provides switch like-for-like device with different color of the same brand and model, but of different color.
    No, like-for-Identical or Like for Like option only allows you to select devices within the same generation and price range
    There are 3 types of fees.
    • Product Fee – This is the Program service plan fee paid upfront at point of purchase or within 30 days from the date of purchase.
    • Switch Service Fee – Service fee payable when requesting for a Switch service. The payment is payable to bolttech.
    • Repair Service Fee – Repair Service Fee is payable upon requesting a repair service. For walk-in repair cases, the fee is payable directly to the Apple Authorized Service Provider. For Door-to-Door repair services, the fee is payable to bolttech.

    Start a request